Self-Exclusion

Self-exclusion is a tool that allows you to voluntarily restrict your access to your Mostbet account for a set period. If you feel that your gambling is becoming problematic or you wish to take a break, self-exclusion provides a binding way to prevent yourself from placing bets, making deposits, or accessing casino games. This page explains how self-exclusion works, your options, and the steps to activate it.

Self-exclusion, cool-off periods, and time-outs are distinct responsible gambling tools. A cool-off period (typically 24 hours to 7 days) is a temporary pause during which your account is locked, but you can reactivate it once the period ends. A time-out is similar—a short break you can request yourself. Self-exclusion, by contrast, is a longer-term, binding restriction that cannot be cancelled or shortened before the period expires. Once activated, your account remains closed and inaccessible for the full duration you have chosen.

Mostbet offers the following self-exclusion periods. You may choose any duration that suits your circumstances:

You can activate self-exclusion through your Mostbet account or by contacting our support team. Follow the method that is most convenient for you.

You may also request self-exclusion by emailing [email protected] with the subject line 'Self-Exclusion Request'. Include your account username, registered email address, and the duration you wish to exclude yourself (24 hours, 7 days, 1 month, 3 months, 6 months, 1 year, 2 years, 3 years, 5 years, or permanent). Our support team will process your request within 24 hours.

Contact our support team via live chat on the Mostbet website, by phone, or via Telegram. Our team is available 24/7 in English, Urdu, and Hindi. Inform the representative that you wish to self-exclude and specify your preferred duration. They will guide you through the process and confirm activation.

Once your self-exclusion is active, the following restrictions apply immediately:

If you have funds remaining in your Mostbet account when self-exclusion is activated, you have the right to request a withdrawal of your balance. To do so, contact our support team at [email protected] or via live chat before or immediately after activating self-exclusion. Provide your verified payment method (the same method used for deposits), and we will process a refund of your remaining balance. Withdrawals are processed within 24 hours to your verified account. No fees are charged by Mostbet for this withdrawal.

A key principle of self-exclusion is that it is binding and cannot be reversed before the period expires. Once you have activated self-exclusion, you cannot request early cancellation, even if you change your mind. This protection is in place to help you maintain control and prevent impulsive decisions. If you have selected a temporary period (24 hours to 5 years), your account will automatically reopen at the end of that period. If you have selected permanent self-exclusion, your account will remain closed indefinitely unless you contact us after a substantial period to discuss reopening (subject to our review and compliance requirements).

If you wish to exclude yourself from multiple gambling operators at once, you may register with national or regional self-exclusion schemes. These registries coordinate across licensed operators in your jurisdiction to enforce a single self-exclusion across many platforms.

Mostbet respects registrations on these schemes and will honour self-exclusion requests from players who are registered on them. If you are registered on a multi-operator scheme, inform our support team so we can ensure your exclusion is properly recorded on our system.

In addition to account-level self-exclusion, you may use third-party software tools that block access to gambling websites and apps at the device level. These tools work on your computer, smartphone, or tablet and prevent you from visiting gambling sites even if you attempt to bypass account restrictions. Popular device-level blockers include:

These tools are independent of Mostbet and are managed by third-party organizations. Installing one of these blockers can provide an additional layer of protection if you are concerned about accessing gambling sites during your self-exclusion period or if you are in recovery.

If you are struggling with problem gambling, support is available. The following organizations offer free, confidential help and resources:

You can also speak with a counsellor or therapist who specializes in gambling addiction. Many countries offer free or subsidized mental health services; contact your local health authority for referrals.

No. Self-exclusion is binding and cannot be cancelled, shortened, or bypassed. This is a core protection built into responsible gambling policy. If you attempt to create a new account or access your account through unauthorized means, Mostbet's fraud and compliance team will detect and block such attempts. If you are struggling with the urge to gamble during your exclusion, please reach out to a support organization listed above.

When your self-exclusion period expires, your account will automatically be available to log in again. You will receive a notification (email or SMS) informing you that your exclusion has ended. You are under no obligation to use your account; if you wish to remain excluded, you may request a new self-exclusion period at any time. If you do decide to gamble again, please do so responsibly and within your means.

Yes. If your current self-exclusion period is about to end and you wish to remain excluded, you may request an extension. Contact our support team at [email protected] or via live chat to request an extended self-exclusion period. Alternatively, once your current period expires and your account becomes available, you may immediately activate a new self-exclusion for a longer duration.

Self-exclusion is temporary unless you choose permanent exclusion. If you select a temporary period (24 hours to 5 years), your account will reopen automatically when the period ends. Your account history, balance (if any remains), and VIP status will be preserved. If you choose permanent self-exclusion, your account will remain closed indefinitely. You may contact Mostbet after a significant period to discuss account reopening, but this is subject to our review and compliance assessment.

No. If you are self-excluded from Mostbet, you should not attempt to create a new account. Our compliance systems are designed to detect and prevent multiple accounts from the same person. Creating a new account to circumvent self-exclusion violates our terms and may result in account closure, forfeiture of funds, and reporting to relevant authorities. Self-exclusion is a commitment to yourself; we encourage you to honour it.

Your self-exclusion is confidential and will not be shared with third parties except where required by law or regulatory authorities. Mostbet will not disclose your self-exclusion status to employers, family members, or other individuals without your explicit consent, unless compelled by legal process.

If you have questions about self-exclusion or need assistance, please contact Mostbet support at [email protected] or via live chat on the mostbet website. Our team is available 24/7 to help you take control of your gambling.