KYC Policy

Know Your Customer (KYC) verification is a mandatory process that helps Mostbet comply with international anti-money laundering (AML) regulations, protect minors, and maintain a safe gaming environment for all players. This policy explains what documents we may request, when we request them, and how we handle your personal information during verification.

Purpose of KYC Verification

KYC verification serves several critical purposes. It ensures compliance with anti-money laundering and counter-terrorism financing laws applicable to our Curaçao eGaming license. It protects minors by confirming that all account holders are at least 18 years old. It helps prevent fraud, identity theft, and unauthorized account access. It also enables us to detect and report suspicious activity as required by law. These measures protect both you and the integrity of our platform.

When KYC Documents Are Requested

We may request verification documents at various stages of your account lifecycle. Understanding these triggers helps you prepare in advance and avoid delays to your gaming experience.

During account registration — to confirm your identity and age before you can access the platform
Before your first withdrawal — to verify that the account holder matches the payment method used
When deposit or withdrawal limits are exceeded — to assess risk and ensure compliance with local regulations
Upon payment method changes — when you add a new card, e-wallet, or bank account
When system flags indicate potential risk — such as unusual transaction patterns or geographic inconsistencies
During periodic re-verification — to ensure ongoing compliance (typically annually or as required by law)

Identity Documents

To verify your identity, we require a clear, legible scan or photograph of one of the following government-issued documents. Both sides of the document must be visible if applicable. The document must be valid (not expired) and show your full name, date of birth, and photograph.

Passport — must be a valid travel document issued by your country of residence
National ID card — must include your photograph and date of birth
Driver's license — must be a valid driving permit with your photograph and signature

Scans must be in colour, high resolution (at least 300 DPI), and show all text clearly. Black and white or heavily cropped images may be rejected and require resubmission.

Proof of Address

We require proof that you reside at the address registered on your Mostbet account. The document must be dated within the last three months and clearly display your full name and residential address.

Utility bill — electricity, water, gas, or internet bill from a recognized provider
Bank statement — official statement from your bank showing your name and address
Government-issued certificate — such as a tax return, property tax document, or official correspondence from a government agency

Documents older than three months will not be accepted. If you have recently moved, please provide the most recent document available for your current address.

Proof of Payment Method

When you deposit or withdraw funds, we may ask you to verify ownership of the payment method. This ensures that only authorized account holders can move money in and out of their accounts.

Debit or credit card — a clear photograph of the front and back of the card, with the card number masked (only the last four digits visible) and the CVV fully obscured
Bank account — a recent bank statement or account confirmation letter showing your name and account details
E-wallet or mobile payment — a screenshot of your account dashboard showing your registered name and the payment method linked to your Mostbet account

Never share your full card number, CVV, or online banking passwords. We will never ask for this information.

Source of Funds and Source of Wealth

For large deposits or if our compliance team identifies elevated risk, we may request information about the origin of your funds. This is a standard AML requirement and helps us ensure that all money on our platform comes from legitimate sources.

Source of Funds (SoF) — documentation explaining where a specific deposit came from (e.g., salary, bonus, inheritance, sale of property)
Source of Wealth (SoW) — documentation showing the legitimate origin of your overall wealth (e.g., employment contracts, business registration, investment statements)

Examples of acceptable documentation include employment letters, payslips, business registration certificates, property deeds, or investment account statements. All documents must be dated within the last 12 months and clearly link to your name.

Enhanced Due Diligence

If you are identified as a Politically Exposed Person (PEP) — such as a current or former government official, military leader, or immediate family member of such individuals — or if your account exhibits other high-risk characteristics, we may conduct Enhanced Due Diligence (EDD). This involves additional verification steps and ongoing monitoring to ensure compliance with international sanctions and AML regulations.

EDD may include requests for additional documentation, detailed source of wealth information, or clarification of your business activities. We appreciate your cooperation in these cases, as it allows us to serve you while maintaining the security and integrity of our platform.

How to Submit Documents

All KYC documents must be submitted through your player account on most-bet.com.pk. Log in to your account, navigate to the verification section, and upload clear, legible copies of the requested documents. You can submit documents via the mobile app or desktop website.

Use colour photographs or scans for all documents
Ensure all text is clearly visible and not cut off
Submit documents in JPG, PNG, or PDF format
Keep file sizes under 5 MB per document
Do not submit documents that are blurry, heavily redacted, or expired

Our compliance team typically reviews submitted documents within 24 to 72 hours. You will receive a notification via email or in-app message indicating whether your documents have been accepted or if resubmission is required. If you have questions during the verification process, our support team is available 24/7 via live chat, email at [email protected], or Telegram.

Data Security and Privacy

Your personal information and identity documents are treated with the highest level of confidentiality and security. All data is encrypted, stored securely, and accessible only to authorized compliance personnel. We do not share your documents with third parties except as required by law or our regulatory obligations. For full details on how we collect, use, and protect your data, please refer to our Privacy Policy.

Consequences of Incomplete or Failed Verification

Timely completion of KYC verification is essential to maintain full access to your account. If you do not submit required documents or if submitted documents are rejected, the following restrictions will apply.

Withdrawal requests will be suspended until verification is complete
You will receive notifications requesting resubmission of documents
If verification is not completed within a reasonable timeframe (typically 30 days), your account may be temporarily restricted from placing new bets
Continued non-compliance may result in permanent account closure
Any deposits held in your account will be refunded to the original payment method in accordance with AML regulations

We understand that verification can seem inconvenient, but these measures are mandatory under law and protect both you and our platform. If you encounter any issues during the verification process, please contact our support team immediately.

Periodic Re-Verification

KYC is not a one-time process. Depending on your account activity, jurisdiction, and regulatory requirements, we may request updated documentation periodically. This typically occurs annually or when significant changes are detected in your account behaviour or personal circumstances. Re-verification requests will be sent via email and in-app notification, and the same submission process applies.

Questions About KYC

If you have questions about which documents to submit, how to format your submission, or why a specific document was requested, our compliance and support teams are here to help. You can reach us 24/7 via live chat on most-bet.com.pk, email at [email protected], or through Telegram. We are committed to making the verification process as smooth and transparent as possible. For more information about our platform and services, please visit the mostbet login page.