Privacy Policy

Mostbet (the operator) is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal data. This Privacy Policy explains our data processing practices in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Brazilian General Data Protection Law (LGPD). By accessing or using the mostbet website and our services, you consent to the collection and processing of your information as described herein.

Data Controller and Contact Information

Mostbet, licensed under Curaçao eGaming, is the data controller responsible for your personal information. For privacy-related inquiries, you may contact our support team via email at [email protected] or through our live chat service available 24/7. Our Data Protection Officer can be reached through the same channels to address any data protection concerns or requests.

What Personal Data We Collect

We collect various categories of personal data to provide our services, comply with legal obligations, and improve your experience. The information we gather includes:

Identity data: full name, date of birth, gender, nationality, and identification documents (passport, national ID)
Contact information: email address, phone number, postal address, and communication preferences
Financial data: bank account details, payment method information, transaction history, and account balance
KYC and AML documents: proof of identity, proof of address, source of funds documentation, and beneficial ownership information
Technical data: IP address, device type, operating system, browser type, device identifiers, and connection information
Usage data: pages visited, games played, betting patterns, session duration, and interaction logs
Marketing preferences: subscription status for promotional communications and opt-in/opt-out records
Communication records: messages exchanged with our support team, feedback, and complaint details

Sources of Personal Data

We obtain your personal data from multiple sources to ensure accurate account management and regulatory compliance:

Directly from you: when you register an account, complete your profile, submit KYC documents, make deposits or withdrawals, or contact our support team
Automatic collection: through cookies, web beacons, and similar tracking technologies when you use our platform
Third-party providers: credit reference agencies, fraud prevention services, KYC and AML verification providers, payment processors, and affiliate networks
Group companies: other entities within the Mostbet corporate group that share data for operational and compliance purposes
Publicly available sources: information obtained from public records to verify your identity and address

How We Use Your Data

We process your personal data for the following purposes, each supported by a lawful legal basis:

Purpose: Legal Basis
Account creation, management, and service delivery: Performance of contract
Identity verification, KYC, and AML compliance: Legal obligation and legitimate interest
Fraud detection and prevention: Legitimate interest and legal obligation
Payment processing and financial reconciliation: Performance of contract and legal obligation
Marketing communications and promotional offers: Consent (where required)
Customer support and complaint resolution: Performance of contract and legitimate interest
Regulatory reporting and compliance: Legal obligation
Platform improvement and analytics: Legitimate interest
Responsible gambling monitoring: Legal obligation and legitimate interest

Your personal data may be shared with third parties for specific operational and compliance purposes. We only disclose information necessary to fulfill these functions and require all recipients to maintain appropriate confidentiality and security standards.

Payment service providers and financial institutions for processing deposits and withdrawals
KYC and AML verification providers for identity and compliance checks
Fraud prevention and credit reference agencies for risk assessment
Regulatory authorities and law enforcement when legally required
Group companies and affiliated entities for operational support
Marketing and advertising partners (only with your consent)
IT service providers and cloud infrastructure operators
Customer support platforms and communication service providers
Responsible gambling organizations and self-exclusion registries

International Data Transfers

Your data may be transferred to countries outside Pakistan, including jurisdictions outside the European Economic Area. Where transfers occur to countries without an adequacy decision, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) and binding corporate rules. By using our services, you consent to such transfers. We ensure that all international transfers comply with applicable data protection regulations and maintain equivalent levels of protection.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Retention periods vary by data category and purpose:

Account and transaction data: retained for a minimum of 5 years after account closure for AML and regulatory compliance purposes
KYC and identity documents: retained for 5+ years as required by anti-money laundering regulations
Marketing data: retained until you withdraw consent or request deletion
Technical and usage logs: typically retained for 12 months unless longer retention is legally required
Communication records: retained for 3 years for dispute resolution and quality assurance
Fraud prevention data: retained for 5 years to protect against future fraudulent activity

Your Data Subject Rights

Under applicable data protection laws, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected]:

Right of access: you may request a copy of the personal data we hold about you
Right of rectification: you may correct inaccurate or incomplete information in your account
Right of erasure: you may request deletion of your data, subject to legal retention obligations
Right to restrict processing: you may limit how we use your data in certain circumstances
Right to data portability: you may request your data in a structured, commonly used format
Right to object: you may object to marketing communications or certain processing activities
Right to withdraw consent: you may withdraw consent for marketing or other non-essential processing at any time
Right not to be subject to solely automated decision-making: you have the right to human review of certain automated decisions affecting you

Cookies and Tracking Technologies

Mostbet uses cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience, remember your preferences, analyze platform usage, and deliver personalized content. These technologies help us understand how you interact with our services and enable features such as automatic login and session management. For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy available on the mostbet website.

Data Security

We implement comprehensive organizational and technical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These safeguards include encryption of sensitive data in transit and at rest, secure authentication mechanisms such as biometric login, regular security audits, restricted access controls, and employee training on data protection. While we strive to maintain the highest security standards, no system is completely immune to breaches. You are responsible for maintaining the confidentiality of your login credentials and account information.

Protection of Minors

Our services are not intended for individuals under 18 years of age. We do not knowingly collect or process personal data from minors. If we become aware that a user is under the legal age, we will take immediate steps to close the account and delete associated data, except where retention is required by law. Parents or guardians who believe their child has registered an account should contact our support team immediately.

Complaints and Supervisory Authority

If you believe we have violated your data protection rights or have concerns about our data processing practices, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. In Pakistan, you may contact the relevant data protection authority. You also have the right to pursue legal remedies through the courts. We encourage you to contact us first at [email protected] to resolve any concerns, as we are committed to addressing data protection issues promptly.

Policy Updates and Changes

Mostbet may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or other operational reasons. We will notify you of material changes by posting the updated policy on our platform and updating the date of last revision. Your continued use of our services following such changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your data. The date of the most recent update is displayed at the bottom of this document.